Pinakin Shah
Chief Information OfficerPinakin Shah is the Chief Information Officer (CIO) of Metropolis Healthcare Limited. A technology and business leader with deep experience across digital transformation, enterprise platforms, and customer experience innovation, he brings a strong track record of enabling organisations to scale through strategic, future-ready technology capabilities.
Before joining Metropolis, Pinakin served as Chief Digital Officer (CDO) and Chief Technology Officer (CTO) at Hi-Care, where he led digital strategy, platform modernisation, and data-driven transformation initiatives. He also has entrepreneurial experience, further strengthening his ability to blend strategic thinking with agile execution and operational discipline.
At Metropolis, Pinakin leads the company’s IT strategy and digital roadmap with a focus on modernising core systems, strengthening cybersecurity and information governance, enhancing analytics and cloud capabilities, and enabling seamless, end-to-end digital experiences across customer and operational touchpoints. His leadership plays a pivotal role in accelerating innovation, strengthening organisational resilience, and supporting Metropolis’ transformation into a future-ready, patient-centric healthcare enterprise. He is passionate about leveraging technology as a catalyst for business growth, operational excellence, and meaningful customer impact.
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About Us
Metropolis Healthcare is one of India’s leading diagnostics companies, with 45 years of experience built on scientific expertise, quality and trust. We serve millions of patients through a growing network supported by advanced laboratory infrastructure, technology and a patient-first approach. Our comprehensive portfolio includes 4,500+ tests and profiles across routine, specialised and super-specialised diagnostics, spanning pathology, molecular diagnostics, genomics, cytogenetics, oncology, neurology, nephrology, women and child health, preventive healthcare and wellness.
With 210+ clinical laboratories and a service network of 5,000+ touchpoints reaching more than 750 towns in India, we are focused on making trusted diagnostic services more accessible while maintaining rigorous quality standards. By combining scientific excellence, advanced technology and human expertise, we deliver accurate, reliable and relevant diagnostic insights that support better-informed healthcare decisions.