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Glen Menezes
Group Head - Customer Success
Glen Menezes
Group Head - Customer SuccessAs the Head of Customer Success, Glen Menezes leads Metropolis Healthcare’s commitment to delivering an exceptional experience to every customer, every time. With over 22 years of expertise in service excellence, operations, and relationship management, he has been instrumental in shaping strategies that place customers at the heart of business growth and transformation.
Glen oversees a wide spectrum of functions, including domestic and international Patient Service Centres (PSCs), Home Visit Operations, Logistics, Debtor Management, and the Partner Ecosystem. He champions initiatives that seamlessly combine technology, empathy, and operational precision, setting new benchmarks for service quality in diagnostics.
Before joining Metropolis, Glen had a successful tenure at Bharti Airtel Limited, where he led Customer Service for Emerging Business and Collections. He managed large teams and delivered high-impact results across diverse customer segments.
At Metropolis, Glen drives a culture of proactive engagement by integrating innovation, empathy, and data-driven insights. Under his leadership, the Customer Success team works to build confidence, strengthen loyalty, and create long-term partnerships that enhance customer experience across the country.
Glen holds a Bachelor of Commerce degree from the University of Mumbai and an MBA in Operations and Project Management.
Meet Our Team
About Us
Metropolis Healthcare is one of India’s leading diagnostics companies, with 45 years of experience built on scientific expertise, quality and trust. We serve millions of patients through a growing network supported by advanced laboratory infrastructure, technology and a patient-first approach. Our comprehensive portfolio includes 4,500+ tests and profiles across routine, specialised and super-specialised diagnostics, spanning pathology, molecular diagnostics, genomics, cytogenetics, oncology, neurology, nephrology, women and child health, preventive healthcare and wellness.
With 210+ clinical laboratories and a service network of 5,000+ touchpoints reaching more than 750 towns in India, we are focused on making trusted diagnostic services more accessible while maintaining rigorous quality standards. By combining scientific excellence, advanced technology and human expertise, we deliver accurate, reliable and relevant diagnostic insights that support better-informed healthcare decisions.